Refund policy

RETURN POLICY

Last updated July 05, 2026

Thank you for your purchase. We handle all orders with direct factory dispatch to maintain low market pricing. Because of this direct fulfillment pipeline, we do not accept physical returns or provide return shipping labels under any circumstances. Please review our refund and store credit criteria below before completing your purchase.

REFUNDS AND STORE CREDIT ONLY

We do not accept physical product returns. All sales are final. We only offer digital remedies via a partial refund, full refund, or store credit, which are granted exclusively under the following strict conditions:

Major Functional Defect: The item arrives completely non-functional or broken.

Incorrect Item Received: The item delivered does not match the product description or variant ordered.

We do not grant refunds, partial compensation, or store credit for subjective reasons, including change of mind, buyer remorse, incorrect size selection by the customer, or minor cosmetic variances that do not impact product functionality.

THE CLAIMS PROCESS

To initiate a claim for a defect or incorrect item, you must email customer service at support@kitsdeluxe.com within seven days of the documented delivery date.

Your email must include:

Your original order number.
Clear high resolution photographic evidence of the defect or the incorrect item received.
A clear video demonstrating the functional failure if the issue cannot be captured via photo.

Failure to provide verifiable visual evidence within the seven day window will result in the immediate denial of the claim. Once our team reviews and approves the evidence, we will issue a refund or store credit within seven business days. Refunds may take 1 to 2 billing cycles to appear on your statement depending on your card issuer.

EXTENUATING CIRCUMSTANCES

For packages verified as lost in transit by the carrier tracking data, we will arrange a replacement shipment or issue store credit. We are not responsible for incorrect delivery addresses entered during checkout.

30-DAY DELIVERY GUARANTEE

If your order has not arrived within 30 days of the date it shipped, you are entitled to a full refund on request. This is a guarantee about DELIVERY, not about the goods: it applies when a parcel does not reach you, and it does not create a right of return once an order has been delivered.

To claim, email support@kitsdeluxe.com with your order number any time after the 30th day. We do not require you to prove the parcel is lost and we do not ask you to wait longer while we investigate. If the order arrives after a refund has been issued, contact us and we will arrange payment or return at our cost.

The guarantee does not apply where tracking shows the parcel was delivered, or where delivery failed because of an incorrect address entered at checkout.